We offer tracking for orders placed on our website or over the phone. All customers who placed their orders online will be issued tracking numbers, via email, to check the status of their orders. Don't forget to supply your email address when you are ordering so we can send you the tracking information. If you have placed your order over the phone, you may track your order on our website by using the order number that was supplied to you by one of our representatives at the end of your order.
To Contact Customer Service:
9:00 AM – 5:00 PM EST,
Monday - Friday
Standard Shipping Policies
All standard packages are shipped UPS or through the USPS (at the discretion of Really Good Stuff). Some of our products require additional time and/or charges. Please refer to item description for details. Priority Shipping is not available on products that require additional shipping time or charges. In the event that one or more of your items is back-ordered, the bulk of your order will arrive within 7-10 business days of receipt of the order and the rest of the items will follow as soon as they are available.
Guaranteed delivery of in-stock items is 3 business days. Please add $20.00 to standard shipping and include your street address. UPS will not deliver to a P.O. Box. Express delivery is not available for orders shipping outside the 48 contiguous U.S., or for items that require additional shipping time and/or charges. Please refer to item description for details. For orders over $150.00, add an additional 12% to the order total, including the standard shipping charge.
Orders Outside the 48 Contiguous U.S.
For orders under $200.00 shipping to U.S. addresses outside the 48 contiguous U.S. (i.e. HI, AK, PR, GM), please add $15.00 to the standard shipping charge. For orders over $200.00, please call our Customer Service Team at 877-867-1920.
All orders shipping outside of the U.S. (except APO and FPO addresses) must pay with a VISA, MasterCard, Discover Card, or American Express. Contact Us for shipping and processing fees.
Shipping Fees and Delivery Times
All standard packages are shipped UPS or through the USPS (at the discretion of Really Good Stuff). Some of our products require additional shipping time and/or charges. Please refer to item description for details. In the event that one or more of your items are back-ordered, the bulk of your order will arrive within 7-10 business days of receipt of your order and the rest of the items will follow as soon as they are available.
Shipments During School Breaks and Holidays
Please note any dates on your order when your school, Central Receiving Department, or residence will not be available to accept shipments due to holidays, extended vacation days, or summer break. We will work to schedule your order during a time when it can be received.
An Important Note About Holiday Delivery Times
We know how important it is for holiday gifts to arrive on time, and we never want to let our customers down. That’s why—due to nationwide carrier delays—we’re urging customers to order now for holiday delivery. Why are delivery times different this year? Shipping delays are affecting all online orders due to the pandemic. Even though all the major shipping carriers have staffed up to prepare for their busiest season on record, they’re still experiencing delays because of new health & safety protocols and an unprecedented volume of packages to deliver with so many people shopping online in 2020. Thank you so much for your understanding—and we wish you and your family a safe and happy holiday season!
Standard Shipping and Handling Charges
For shipping cost to 48 contiguous United States.
$0.01 – $29.99
$30.00 – $49.99
$50.00 – $99.99
$100.00 – $149.99
$150.00 and up
12% of order amount
For US orders outside the contiguous US, an additional charge is added to the standard shipping.
$0.01 – $149.99
$150.00 and up
Standard Shipping + $15.00
25% of order amount
Canadian Residents — Shipping Fees, Duties, & Taxes
We make it easy! The order total for Canadian customers will include a surcharge equal to 20% of the product subtotal which covers all additional duties, taxes and international shipping and handling charges.
Payments made by credit card will be billed in U.S. dollars. Payments made by check must be in U.S. funds payable by a U.S. bank. Orders must include a valid phone number and physical street address to ensure successful delivery.
Truck/Freight Delivery Policies
All orders with a Truck Icon on the product page and, in some cases, large multi-box orders will ship via truck. Truck orders are not eligible for expedited shipping and may require extra time in arriving to your destination. Below is some important information to keep in mind if your order is shipping via truck. If you have any questions or concerns, please call our Customer Service Team at 877-867-1920.
- Someone must be present to sign for and receive your shipment. (Note: In many cases trucking companies will call prior to arriving.)
- Count all of the boxes prior to signing delivery receipt. If the count is off, please note that on the receipt prior to signing and then call our Customer Service Team at 877-867-1920 for further assistance.
- If the packages arrive with evident damage you can refuse the shipment. If you accept the shipment, please note the damage on the receipt prior to signing and then call our Customer Service Team at 877-867-1920 for further assistance.
- Be prepared to unload your delivery from the truck and bring it inside. Truck delivery is not inside delivery and many include heavy or odd sized boxes. If you will need help, it is always best to arrange for it in advance.
- Special Delivery Truck/Freight Options: You will need one or more of these services if you cannot unload your delivery yourself, do not have a loading dock for truck deliveries or need special handling into the building.
Lift Gate Delivery – In most cases truck deliveries require a loading dock for the boxes to be taken off the truck. For buildings that do not have a loading dock, a Lift Gate is required to lower the packages off the truck. Once the packages are off the truck and on the ground, you are responsible for getting them inside the building. A Lift Gate surcharge of $79.00 will be added to your order.
Inside Delivery – Inside delivery is a service that can be provided in which your delivery will be bought inside the threshold (doorway) of your building. An Inside Delivery surcharge of $49.00 will be added to your order. This is not in-room delivery or set up and removal of packages. In some cases, a Lift Gate surcharge of $79.00 will be added to your order in addition to the Inside Deliver surcharge if a loading dock is not available.
White Glove Delivery – White Glove Delivery is a full service delivery that can include delivery into the building or specific room, complete set up and placement of product, and removal of all packaging. White Glove Delivery is a separate quote and additional charges may apply. Please contact our Customer Service Team at 877-867-1920 for more information.